{"id":604,"date":"2026-01-20T13:58:40","date_gmt":"2026-01-20T12:58:40","guid":{"rendered":"https:\/\/conciergepc.fr\/faq\/"},"modified":"2026-04-08T11:45:29","modified_gmt":"2026-04-08T09:45:29","slug":"faq","status":"publish","type":"page","link":"https:\/\/conciergepc.fr\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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Complete FAQ<\/span><\/h1>\n

Find all the answers to your questions about our services, formulas and more.<\/span><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n

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General questions<\/h3><\/div><\/div>\n\n
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Why should I hire a concierge for my second home?<\/h5>

- Because owning a second home should never be synonymous with constraints.
- Water leaks, overgrown gardens, broken heating... we take care of every detail.
- You enjoy the pure pleasure of your own home, without stress or unforeseen events.<\/p>\n<\/div><\/div>\n\n

How can I trust you with my keys?<\/h5>

- I live in Jonzac and I understand your concerns.
- Your keys are kept securely, every access is traced and documented, and you
receive a report after every intervention.
- What's more, we're a registered local company (CCI Jonzac), insured for professional liability
, so your peace of mind is guaranteed.<\/p>\n<\/div><\/div>\n\n

Isn't it more expensive than a conventional guard?<\/h5>

- A janitor costs an average of \u20ac2,000 per month.
- Our packages start at \u20ac300\/month, with much more than just surveillance:
coordination of service providers, regular reports, permanent availability.
- Permanent availability 24\/7
- Proactive management of unforeseen events
- Result: less stress, fewer unforeseen expenses, and savings of up to 50%.<\/p>\n<\/div><\/div>\n\n

Why pay for it?<\/h5>

- Because your time is precious: our customers save an average of 14h per month, or
the equivalent of an entire weekend.
- Imagine: instead of dealing with constraints, you enjoy your home to the full, or
generate up to \u20ac5,000 if you rent it out.<\/p>\n<\/div><\/div>\n<\/div>\n\n

Questions about our services<\/h3><\/div><\/div>\n\n
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What happens in an emergency?<\/h5>

In the event of an emergency, we intervene within 2 hours, 24\/7, to protect your assets. Last winter, for example, a customer suffered a heating failure: we called in a heating engineer the very next morning, and the house was warm again before he arrived. Beyond emergencies, we regularly check critical points (heating, roofing, etc.) to anticipate and avoid problems. <\/p>\n<\/div><\/div>\n\n

Do you work with trusted craftsmen?<\/h5>

Yes. All our craftsmen are local, certified and insured. For example, our plumber in Saint-Genis-de-Saintonge has been working in the region for 6 years, and is fully familiar with the specific features of Charente houses. Each job is personally supervised, rates are systematically negotiated and we guarantee impeccable results on all coordinated jobs. <\/p>\n<\/div><\/div>\n\n

How do I know what's going on at home?<\/h5>

You receive a detailed report every month, as well as photos after each visit via WhatsApp. What's more, in the event of an intervention or unforeseen event, we keep you informed in real time. Wherever you are in the world, you know exactly what's going on at home. <\/p>\n<\/div><\/div>\n\n

I already have a caretaker\/gardener!<\/h5>

That's perfect: we always work alongside your usual service providers. Our role is to become your single point of contact: we coordinate everything from planned interventions to the unexpected. For example, one of our customers had a janitor and a regular plumber: when a leak flooded his cellar on a Sunday evening, no one was able to intervene until Monday. With us, the problem would have been solved in two hours, 7 days a week. <\/p>\n<\/div><\/div>\n\n

What exactly does the \"Arrival Pack\" cover?<\/h5>

It's designed to let you enjoy your home from the very first minute. We carry out a complete airing of the house, comforters and pillows, start the fridge, open the shutters and ensure general preparation. We also carry out a complete energy check (water, gas, electricity, heating and air conditioning), as well as seasonal preparation: installing garden furniture in summer, storing wood in winter. Personalization is possible: we can, for example, prepare a bottle of pineau in the fridge, or any other detail that's important to you. You arrive, put your bags down and enjoy. The comfort of a hotel... at home. <\/p>\n<\/div><\/div>\n\n

Can I modulate my services according to the season?<\/h5>

Absolutely. Our formulas are already adapted to the seasons, but we can modulate them according to your needs and pace of life. In winter, for example, we manage the heating and wood; in summer, we prepare the swimming pool and garden furniture. A simple call is all it takes to adjust our services to your needs at any time of year. <\/p>\n

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Are tradesmen's services (plumbers, electricians, etc.) included in the packages?<\/h5>

No. Our packages cover only our own coordination time, expertise and in-house services. The costs of work carried out by external professionals (plumbers, electricians, roofers, etc.) are billed directly to you by the latter. <\/p>\n

Our added value is private project management: we mobilize only trusted local craftsmen, qualified and rigorously selected by us. We are committed to negotiating quotations and rates to guarantee you the best value for money. Finally, we manage the scheduling of appointments, on-site follow-up and validation of the work carried out. <\/p>\n

For this coordination, our invoicing is transparent: appointment management and follow-up are invoiced at an hourly rate of \u20ac28 incl. VAT, and a flat-rate travel charge of \u20ac0.40\/km applies for us to go on site and coordinate the craftsman. In short, you delegate the technical burden to us, and we guarantee you fast, high-quality interventions at the right price. <\/p>\n<\/div><\/div>\n\n

How do you select tenants?<\/h5>

We rigorously screen each request, checking profiles and validating according to your criteria. You keep control of your reservations. Above all, we give priority to physical reception: no anonymous key boxes, but hand-delivered on arrival and departure. This guarantees the security of your property and permanent control. <\/p>\n<\/div><\/div>\n\n

What happens if a tenant causes damage?<\/h5>
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Each rental is covered by a deposit and insurance. We carry out a thorough inventory of fixtures on arrival and departure. In the event of damage, we take care of reporting and restoring the property. <\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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Questions about our formulas<\/h3><\/div><\/div>\n\n
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What if I'm not satisfied?<\/h5>

Discover the quality of our services with no financial commitment<\/p>\n

We offer you an exclusive Zero Risk guarantee, applicable only to our Discovery package (3 months).<\/p>\n

After the first month of collaboration, if you are not entirely satisfied with our services:<\/p>\n

\u20ac100 is reimbursed on costs incurred, with no justification required.
\nThis is our commitment to quality.<\/p>\n

Your advantage: if our services convince you, you simply and automatically switch to the package of your choice (S\u00e9r\u00e9nit\u00e9, Confort or Prestige).<\/p>\n

Test our excellence with complete peace of mind: your satisfaction is our absolute priority.<\/p>\n<\/div><\/div>\n\n

What happens if I exceed the 6 arrival\/departure preparations in my formula?<\/h5>

No worries!<\/p>\n

Each Intendance formula is based on \u00e0 la carte pricing, with a discount adjusted according to your volume of services.<\/p>\n

If you exceed the 6 preparations, we simply recalculate the total and automatically apply the corresponding discount level.<\/p>\n<\/div><\/div>\n\n

Can I change formula during the year?<\/h5>

Yes, our formulas are entirely flexible. <\/p>\n

If your needs change (for example, you come more often, or you rent out your home), we simply adjust your package to suit the new level of support.<\/p>\n

Your discount automatically adjusts to the corresponding level, without losing the benefits you've already earned.<\/p>\n<\/div><\/div>\n\n

Can I combine a stewardship package AND a rental package?<\/h5>

Yes. Both formulas are compatible.<\/p>\n

If you have subscribed to a Rental package: You have access to all Intendance services, with discounts tailored to the level you have reached.<\/p>\n

If you have taken out an Intendance package: You can add one of the Rental packages, without the cost of the Keys package (\u20ac216).<\/p>\n<\/div><\/div>\n\n

Can I take \u00e0 la carte services without a formula?<\/h5>

Yes, absolutely. All CPC services are available \u00e0 la carte to meet your specific needs.<\/p>\n

However, for maximum peace of mind and optimized management, we recommend our packaged solutions.<\/p>\n

They guarantee :<\/strong><\/p>\n

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  • Simplified global management with a single intervention framework.<\/li>\n
  • Significant financial advantages thanks to included discounts (from -5% to -25% depending on the formula).<\/li>\n<\/ul>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-604","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/conciergepc.fr\/en\/wp-json\/wp\/v2\/pages\/604","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/conciergepc.fr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/conciergepc.fr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/conciergepc.fr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/conciergepc.fr\/en\/wp-json\/wp\/v2\/comments?post=604"}],"version-history":[{"count":6,"href":"https:\/\/conciergepc.fr\/en\/wp-json\/wp\/v2\/pages\/604\/revisions"}],"predecessor-version":[{"id":777,"href":"https:\/\/conciergepc.fr\/en\/wp-json\/wp\/v2\/pages\/604\/revisions\/777"}],"wp:attachment":[{"href":"https:\/\/conciergepc.fr\/en\/wp-json\/wp\/v2\/media?parent=604"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}